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Policies

No contracts ever!

You choose how often you want us to clean and we will service your property on the same day every time. You can start or stop service at any time.

What do we need from you?

Your yard must be accessible to our team member. If your yard is fenced and has a gate that it is normally locked, we ask that you ensure it is unlocked on your scheduled service day. If you require a reminder call, we can set that up ahead of time and it will be added to your team members cleaning instructions. If your gate is locked and we are unable to clean, you will not be charged.

We ask that your lawn be cut on a regular basis and that it be reasonably free of leaves or other debris. We can only pick up what we can see, and we cannot look under large amounts of leaves. No matter what the condition of your yard we will always clean to the best of our ability. If the length of your grass or accumulation of leaves might have affected our service, we will note it for you on your end of service door hanger.

Aggressive dogs must be left indoors on your scheduled service day. If you have an aggressive dog that is in the yard upon our team members arrival, we will contact you and ask that it be brought inside or otherwise secured. If you are not home, we will be unable to service your yard on that day. You can always arrange for us to call ahead so the dog can be secured prior to our arrival. This of course only applies aggressive dogs. Our team members are extremely dog friendly, and we welcome the company of your friendly dog(s) outside during our visit.

Missed Service

If circumstances for whatever reason cause us to miss cleaning on your scheduled service day you will be notified ahead of time or on that day. As always, you will never be charged for service not provided.

Snow

Poop2Scoop provides year-round service in all types of weather. The exception to this would be the fresh accumulation of snow either the night before or on the day of your scheduled service. If one inch or more of snow has fall on the night before or on the day of your scheduled service, we may be unable to clean your yard on that day. If this occurs, you will be notified of the missed service and you will not be charged. Your service will then resume on the next scheduled day. If snow has fallen 24 hours or more before your scheduled service day, we will continue to pick up your dog’s waste on top of the snow to prevent accumulation. As always, we will clean your yard to the best of our ability.

Severe Weather

Rain. Depending on the severity we will continue to clean your yard in the rain. If weather conditions for whatever reason though become too extreme and prevent us from cleaning on the day of your scheduled service, you will be notified, and your service will resume on the next scheduled day.